Business Growth Customer Life Cycle Management Stakeholders 
SmartKarrot
MAY 18, 2022
Hire, develop and retain a team of high-performing Customer Success Managers. Represent Coursera as an executive sponsor and build relationships with key customers. Drive strategy of land and expand within the customer base. Manage and own key aspects of customer advocacy such as advisory boards and NPS.
SmartKarrot
MARCH 22, 2022
Role: Strategic Customer Success Manager Location: Remote, United States Organization: Untapped As a Strategic Customer Success Manager, you will identify opportunities to develop training, partner retention materials, and documentation to scale with our growing partner base.
SmartKarrot
AUGUST 23, 2022
Net Promoter Score is a metric of business growth. When the NPS of the company is high or non-negative, then customers are likely to be ambassadors. Accounting for customer life cycle. NPS scores depend on where the customer is based in his customer life cycle. contact-form-7].
Expert insights. Personalized for you.
19 
Let's personalize your content