Business Growth Customer Life Cycle Software Stakeholders 
SmartKarrot
MARCH 22, 2022
Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores. Manage and track Customer Success activities for your portfolio of clients. Drive new business growth through greater advocacy. Drive Customer engagement, customer renewals, and increase NPS.
SmartKarrot
AUGUST 23, 2022
If any B2B SaaS (Software as a Service) company, or any company for that matter, had to choose one metric that measures their performance among the dozens of metrics, it would be the NPS or the Net Promoter Score. Net Promoter Score is a metric of business growth. Accounting for customer life cycle.
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