Remove Client Development Remove Client Relationships Remove Digital Transformation Remove Profitability
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Net Promoter Score (NPS)

Flevy

They may appear profitable at first since they are acquiring customers, but their overall effect of encouraging others not to purchase is damaging to the company as a whole. Detractors (scores 0–6) , on the other hand, voice displeasure and endanger a company’s reputation. They give the organization a score ranging from 0 to 6.

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Dealing with adversity as an agency owner, with Rebecca McIntyre-Smith

Account Management Skills

Rebecca is the managing partner at Primate, a digital transformation agency based in Edinburgh. Why is this a good balance with you doing the sales and the client development? Gordon was a developer, he moved from development across so the company was started by Bart, developer, Ethan, designer, and Gordon developer.