Client Development Communication Customer Success Value Proposition 
SmartKarrot
JUNE 21, 2021
Role: Director of Customer Success, eCommerce Location: Remote, United States Organization: Quotient Technology Inc. As a Director of Customer Success, you will lead, enable and empower a geographically dispersed team of Customer Success, eCommerce professionals resulting in superior customer experiences.
SmartKarrot
MAY 9, 2022
Role: Director of Customer Success Location: Chicago, IL, US (On-site) Organization: William Blair As a Director of Customer Success, you will establish a new world-class customer success team of high-performing CSMs with deep industry expertise that can deliver client value.
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ProlifIQ
JUNE 21, 2023
By conducting thorough market research, analyzing customer data, and staying abreast of industry trends, account managers can identify these white spaces and develop strategies to capitalize on them. This approach helps maximize revenue potential and strengthen the account’s overall value proposition.
SmartKarrot
OCTOBER 5, 2023
Regular check-ins, updates, and feedback loops help in addressing concerns, identifying opportunities, and ensuring customer experience. The article on Effective Communication offers some good insights on communication and engagement tips. Proactive Risk Management Large-scale clients often come with large-scale challenges.
Account Management Skills
AUGUST 24, 2021
Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships. We chatted about: – the importance of having a client development plan. – how to avoid client churn.
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