Desired Path

JUNE 24, 2020

To charge for Customer Success or not to charge, that is the question. Whether 'tis nobler in the mind to provide Customer Success Manager (CSM) services free of charge (i.e. Organizations looking to balance the costs of driving customer success against their budget tend to wrestle with this dilemma.

Customer Success 52

Customer Success Finance Value Proposition Decision-making 52

Desired Path

JUNE 24, 2020

To charge for Customer Success or not to charge, that is the question. Whether 'tis nobler in the mind to provide Customer Success Manager (CSM) services free of charge (i.e. Organizations looking to balance the costs of driving customer success against their budget tend to wrestle with this dilemma.

Customer Success 52

Customer Success Finance Value Proposition Decision-making 52

SmartKarrot

MAY 17, 2023

Role: Customer Success Specialist Location: Illinois, United States (Hybrid) Organization: RedMane Technology LLC As a Customer Success Specialist, you’ll giving clients support and guidance using mCase. Create campaigns with numerous customers in mind using digital activities and touchpoints.

Customer Success 19

Customer Success Value Proposition Onboarding Stakeholders 19

SmartKarrot

APRIL 24, 2023

Role: VP Customer Success Location: Austin, TX, United States (Hybrid) Organization: Prospera Hospitality As a VP Customer Success, you’ll create and organise a powerful CS squad. Implementing tools for customer success. implementing tools for customer success.

Customer Success 19

Customer Success Value Proposition Stakeholders Decision-making 19

Arpedio

APRIL 3, 2024

These solutions may involve a combination of products, services, and expertise customized to address the customer’s unique needs. Value Proposition Development: In solution selling, it’s essential to articulate the value proposition of the proposed solution clearly.

Value Proposition 40

Value Proposition Stakeholders Decision-making Organization 40

SmartKarrot

APRIL 7, 2023

Own customer success, encompassing acquisition, use of the product, and retention. To track performance, decide on the most important success metrics and establish reporting. Communicate with the product team to offer suggestions and sway changes to our product. Delivers the value proposition clearly.

Customer Success 19

Customer Success Value Proposition Account Growth Acquisition 19

SmartKarrot

APRIL 7, 2023

Own customer success, encompassing acquisition, use of the product, and retention. To track performance, decide on the most important success metrics and establish reporting. Communicate with the product team to offer suggestions and sway changes to our product. Delivers the value proposition clearly.

Customer Success 19

Customer Success Value Proposition Account Growth Acquisition 19

SmartKarrot

NOVEMBER 21, 2022

Director Customer Success Location: San Diego, CA, United States (Hybrid) Organization: Workiz Inc. Director of Customer Success, you will develop and execute a strategy to increase customer retention and satisfaction. Manage a team of customer success managers. Apply here: [link].

Customer Success 19

Customer Success Value Proposition Facilitation Acquisition 19

SmartKarrot

SEPTEMBER 22, 2022

Role: Director of Customer Success – Remote Location: Remote, Seattle, WA, US Organization: Diversio As a Director of Customer Success, you will partner with Revenue leadership counterparts to refine processes, systems, and resources to successfully support customers.

Customer Success 19

Customer Success Value Proposition Stakeholders Retail 19

SmartKarrot

SEPTEMBER 6, 2022

Role: Director, Customer Success Location: Remote, NAMER, US Organization: SecurityScorecard As a Director of Customer Success, you will hire, train, coach, develop and lead a team of customer success managers in enabling the customers to reach maximum value.

Customer Success 19

Customer Success Value Proposition Onboarding Stakeholders 19

Miller Heiman Group

APRIL 2, 2019

For accounts you’ve lost, you can conduct a similar internal review, based on information from your key relationships inside the customer’s organization. Your value proposition. To win them back, you’ll have to evaluate your customer-centric performance. Make Sure Your Value Proposition Is Mutually Beneficial.

Account Management 110

Account Management Value Proposition Management Suppliers 110

SmartKarrot

NOVEMBER 15, 2022

Role: Customer Success Manager Location: Cincinnati, OH (On-site) Organization: Motion Recruitment As a Customer Success Manager, you will own and efficiently manage multiple accounts, brands, and programs. Assume ownership of projects from initiation to completion to ensure client/agency/sales/Client Success.

Customer Success 19

Customer Success Value Proposition Construction Onboarding 19

SmartKarrot

JUNE 9, 2022

Ensure Customer Success and Asset Management teams are coordinated with respect to the communication of project and utility timelines with end-user customers; develop processes between teams to ensure seamless communication for the benefit of all the customers. Ensure customer experience is best-in-class.

Customer Success 19

Customer Success Value Proposition Customer Experience Onboarding 19

SmartKarrot

MAY 11, 2022

Director of Customer Success Location: Remote, Richmond, VA, US Organization: Partnerize As a Sr. Director of Customer Success, you will own your team’s metrics and create strategies to exceed them, focused on expansion, churn mitigation, success planning, and customer satisfaction.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

SmartKarrot

OCTOBER 10, 2022

Be the voice of the customer and champion this knowledge with cross functional teams within Diagnostic Robotics to improve the existing product experience as well as inform new product development opportunities. Learn the full range of products and services and be able to identify how these products and services align to customer needs.

Customer Success 19

Customer Success Value Proposition Onboarding Healthcare 19

SmartKarrot

JANUARY 28, 2022

Role: Customer Success Director Location: Remote, United States Organization: impact.com As a Customer Success Director, you will be delivering world-class support to the top clients. Own the health of your client relationships in all respects: product utilization, campaign success, contract renewal, and beyond.

Customer Success 19

Customer Success Onboarding Value Proposition Facilitation 19

SmartKarrot

APRIL 6, 2022

Role: Director of Customer Success. As a Director of Customer Success, you will be responsible for a team of passionate Customer Success professionals to achieve aggressive usage, adoption, and value realization targets while continually evolving Esper’s customer success methodology and deliverables.

Customer Success 19

Customer Success Value Proposition Onboarding Customer Experience 19

SmartKarrot

APRIL 1, 2022

Role: Customer Success Director, WordPress VIP Location: Remote, United States Organization: Automattic As a Customer Success Director, you will be responsible for developing and supporting best-in-class account teams (Technical Account Managers, Engineers, and Support Engineers) by acting as a mentor, coach, and team player.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

SmartKarrot

OCTOBER 19, 2021

Director, Customer Success Location: Remote, United States Organization: Matterport As a Sr. Director of Customer Success, you will build and lead a high-performing global Customer Success team, which is helping the customers realize business value and protecting/expanding recurring revenue.

Customer Success 19

Customer Success Value Proposition Leadership Digitalization 19

SmartKarrot

JANUARY 21, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Twingate As a Director of Customer Success, you will hire a team of talented customer success managers and leaders. Work closely with product leadership to help deliver roadmap feature requests across the entire customer base.

Customer Success 19

Customer Success Value Proposition Leadership Account Planning 19

ProlifIQ

JUNE 21, 2023

It also enables them to tailor their approach and value proposition to address the specific needs and pain points of the account. Collaborate with internal stakeholders, such as sales, marketing, and customer success teams, to leverage their expertise and insights.

Account Planning 52

Account Planning Value Proposition Account Management Stakeholders 52

SmartKarrot

AUGUST 26, 2021

Role: Customer Success Director Location: Remote, Austin, Texas Metropolitan Area, US Organization: SpyCloud As a Customer Success Director, you will maintain solid industry knowledge and a comprehensive understanding of SpyCloud products and services. Advocate customer needs/issues cross-departmentally.

Customer Success 19

Customer Success Value Proposition Account Planning Onboarding 19

SmartKarrot

NOVEMBER 10, 2021

Role: Customer Success Director Location: Remote, United States Organization: Innovaccer As a Customer Success Director, you will understand customer needs and be a client-counselor by working together with the customer to come up with solutions to key customer problems.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

PandaDoc

AUGUST 18, 2022

To communicate effectively. A sales battle card can be a streamlined way to help your sales team communicate the most important aspects of your product or service to customers by highlighting the high-value, must-know information. Value proposition battle cards. Select a battle card type.

Value Proposition 96

Value Proposition Sales Stakeholders Marketing 96

SmartKarrot

AUGUST 31, 2021

Role: Director, Customer Success Location: Remote, San Francisco, CA, US Organization: Salsify As a Director of Customer Success, you will supervise, build and expand the existing Customer Success strategy to enable each member of the team to be the best-trusted advisor for the customers.

Customer Success 19

Customer Success Value Proposition Leadership Client Relationships 19

SmartKarrot

FEBRUARY 6, 2024

Introduction Customer success evolves every day, and it is advantageous to stay ahead of the curve. As a Customer Success leader in 2024, navigating the dynamic realm of customer satisfaction requires embracing innovative technologies. The role of a Customer Success today goes beyond troubleshooting and support.

Customer Success 10

Customer Success Artificial Intelligence Onboarding Decision-making 10

Hubspot Sales

JULY 6, 2021

Use data to define relevant KPIs and communicate them with teams. Communicate with executives and key stakeholders about revenue stream performance. Oversee product development to ensure that updates and new products make sense for the customer and speak to their needs. An understanding of customer needs.

Decision-making 123

Decision-making Value Proposition Stakeholders Advertising 123

Account Manager Tips

SEPTEMBER 15, 2022

Here are some examples: Director of Strategic Customer Success, Tableau Software. Serve as a thought leader in the Customer Success organisation by keeping up to speed on the latest best practices and available tools.” As if the job wasn't difficult enough! Account Director, Key Strategic Accounts, Refinity.

Key Account Management 130

Key Account Management Account Management Media Publishing 130

Account Manager Tips

SEPTEMBER 7, 2022

Director of Strategic Customer Success, Tableau Software. Serve as a thought leader in the Customer Success organisation by keeping up to speed on the latest best practices and available tools.” I was a little startled to find key account managers are now expected to be thought leaders. I did some soul searching.

Key Account Management 130

Key Account Management Account Management Management Media 130

Hubspot Sales

MARCH 22, 2021

It’s all about being knowledgeable and relevant to your prospect or customer, having insight and actively listening. A value-based story is then the hook or the linchpin of the credibility introduction to get the buyer engaged. 3 Steps to Create Value-based Stories. Have an arsenal of value-based stories at the ready.

Shareholders 128

Shareholders Value Proposition Decision-making Communication 128

DemandFarm

APRIL 13, 2023

Account Planning Account Planning is the process of developing a strategic plan for managing and growing key accounts, typically involving collaboration between sales, marketing, and customer success teams. The goal is to establish trust, drive sales, and help customers achieve their business objectives.

Key Account Management 52

Key Account Management Account Management Management Value Proposition 52

Arpedio

FEBRUARY 15, 2024

They are adept at identifying latent needs and opportunities within their organization and are skilled at articulating the value proposition of new ideas or initiatives. One way Mobilizers influence buying decisions is by articulating a compelling vision for change and demonstrating the value proposition of proposed solutions.

Stakeholders 52

Stakeholders Decision-making Value Proposition Sales 52

SmartKarrot

JUNE 21, 2021

Role: Director of Customer Success, eCommerce Location: Remote, United States Organization: Quotient Technology Inc. As a Director of Customer Success, you will lead, enable and empower a geographically dispersed team of Customer Success, eCommerce professionals resulting in superior customer experiences.

Customer Success 10

Customer Success eCommerce Value Proposition Advertising 10

Arpedio

MARCH 13, 2024

Here are some steps to facilitate this transition: Embrace Customer-Centricity: Shift the focus from sales targets to customer needs and preferences, prioritizing user experience and satisfaction. Encourage open communication and feedback channels to address concerns and identify opportunities for improvement.

Acquisition 52

Acquisition Prioritization Onboarding Sales 52

SmartKarrot

MARCH 16, 2021

Role: Director of Customer Success Location: Remote, United States Organization: Terminus As a Director of Customer Success, you will manage a team of 8 (and growing) Customer Success Managers. Advocate of SG Digitals propositions and ensuring successful delivery with the customer.

Customer Success 10

Customer Success Value Proposition Digital Transformation Customer Experience 10

SmartKarrot

JUNE 24, 2021

Role: Customer Success Director, Enterprise Location: New York, United States Organization: Celtra As a Customer Success Director, you will develop customer relationships enabling platform adoption and growth ensuring customers achieve full business value.

Customer Success 10

Customer Success Customer Life Cycle Value Proposition Onboarding 10

Showpad

DECEMBER 31, 2019

Trend 1: Data and technology helps value messaging become dynamic, targeted, and tailored. This is a big trend – a new holistic approach around communicating value to your buyers and customers. You might say it’s not new, as we’ve known for years that we should communicate value. Yes and no.

Value Proposition 119

Value Proposition Sales Customer Value Sales Management 119