SmartKarrot

FEBRUARY 3, 2022

First touchpoint for corporate clients and acting as an interface to internal stakeholders. Development and maintenance of all onboarding material for new clients to WTP assistance services. Monitor client KPIs and targets to ensure success.

Customer Success 19

Customer Success Stakeholders Onboarding Account Management 19

SmartKarrot

OCTOBER 5, 2023

Designing an Effective Playbook for Large-Scale Clients Developing an effective playbook for managing large-scale clients helps in driving consistent account growth and sentiment. Below, we explore several components to consider when designing an effective playbook for large-scale clients.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

APRIL 20, 2021

Apply here: [link] Role: Director of Customer Success Location: Boise, ID, US Organization: QDM Inc As a Director of Customer Success, you will manage a growing team of client success specialists and work with them to optimize performance and processes for the clients they directly manage.

Customer Success 10

Customer Success Client Onboarding Stakeholders Onboarding 10

SmartKarrot

DECEMBER 22, 2020

Driving successful project implementation support, onboarding, and utilization of products. Delivery regular business reviews to client stakeholders. As a Senior Customer Success Manager, you will be responsible for building and maintaining profitable relationships with large direct and agency Tourism clients.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

JANUARY 12, 2021

Build relationships and establish rapport with key decision-makers including Marketing, Population Health, IT, Strategy, Clinical and C-Suite members within assigned client base. Work closely with internal teams to identify key strategies to maximize the impact of client campaigns. Represent the company at events and conferences.

Customer Success 10

Customer Success Banking Onboarding Decision-making 10

SmartKarrot

MAY 9, 2022

Role: Director of Customer Success Location: Chicago, IL, US (On-site) Organization: William Blair As a Director of Customer Success, you will establish a new world-class customer success team of high-performing CSMs with deep industry expertise that can deliver client value. Monitor client KPIs and targets to ensure success.

Customer Success 3

Customer Success Value Proposition Onboarding Facilitation 3

SmartKarrot

JANUARY 10, 2022

Developing a trusted advisor relationship with key stakeholders and executive sponsors. Ensure a successful and robust onboarding experience for all new customers. Develop and expand customer accounts by driving product usage and increasing the user base in customer accounts. Execute consulting projects with customers.

Customer Success 3

Customer Success Client Onboarding Onboarding Stakeholders 3