ProlifIQ

JUNE 21, 2023

The team’s expertise and knowledge help in navigating complex organizational structures, understanding customer dynamics, and building strong relationships with stakeholders. Which key stakeholders are your “champions” and will help you retain the account, or even grow it? But where do companies often have gaps?

Account Management 52

Account Management Management Account Planning Stakeholders 52

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Presently, she is serving as the Vice President of Customer Success at ClientSuccess. Annette Franz.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

JANUARY 10, 2022

Developing a trusted advisor relationship with key stakeholders and executive sponsors. Negotiating and securing renewals for your assigned accounts increasing and maintaining Customer Satisfaction (CSAT) and Net Promoter Scores(NPS). Solve client challenges by working in partnership with clients and presenting solutions.

Customer Success 3

Customer Success Client Onboarding Onboarding Stakeholders 3