Strategic Account Management Association

SEPTEMBER 11, 2020

I’m talking about customer experience management (CXM), which I would argue may be the single most important investment a company can make in today’s cut-throat business climate. Customer success is focused on retention, loyalty and advocacy. Add them all together, and you get customer experience management.

CXM 520

CXM Account Management Customer Experience Management 520

Zendesk

OCTOBER 13, 2023

Recognizing these pain points allows businesses to proactively develop solutions and strategies that ensure customers feel supported and valued at every touchpoint. This deep understanding of the customer experience allows you to create targeted employee actions to customer issues, enhances product adoption, and fosters long-term loyalty.

Customer Success 52

Customer Success Onboarding Customer Life Cycle Customer Experience 52

SmartKarrot

MARCH 17, 2022

Apply here: [link] Role: Customer Success Director Location: Remote, United States Organization: Hunt Club As a Customer Success Director, you will develop the playbook for delivering a world-class customer experience (cadence for update meetings, success metrics, surveys, tokens of appreciation, etc.).

Customer Success 19

Customer Success Customer Life Cycle Stakeholders Onboarding 19

SmartKarrot

JULY 1, 2020

Apply here: [link] Role: Customer Success Manager Location: Paris, France Organization: Medallia As a Customer Success Manager, you will manage the client relationship throughout the customer life cycle. Improve customer advocacy, retention, loyalty and increase customer lifetime value.

Customer Success 10

Customer Success Customer Life Cycle Partnership Management Negotiation 10

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Currently, she is the Vice President of Customer Experience at Bugcrowd.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21