Client Relationships Customer Life Cycle Customer Success Marketing 
Strategic Account Management Association
SEPTEMBER 11, 2020
In strategic account management, companies have to address the never-ending question of how to differentiate themselves and gain market share. I’m talking about customer experience management (CXM), which I would argue may be the single most important investment a company can make in today’s cut-throat business climate.
SmartKarrot
MAY 18, 2022
Role: Senior Director, Customer Success Location: Remote, United States Organization: Coursera As a Senior Director of Customer Success, you will meet and exceed quarterly renewal bookings and revenue growth goals. Hire, develop and retain a team of high-performing Customer Success Managers.
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SmartKarrot
MARCH 17, 2022
Role: Customer Success Director – SMB Location: Remote, Atlanta, GA, US Organization: ON24 As a Customer Success Director, you will manage and provide escalation and support for CSMs in your group. Support of the CSMs in escalations around questions or issues with client accounts.
SmartKarrot
JULY 1, 2020
Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customer success. Customer Success Architect is ultimately deployed to ensure customers fully leverage and get value from all aspects of the DocuSign platform.
SmartKarrot
MAY 19, 2020
Represent the voice of the customer to provide inputs to the core product, marketing, and sales teams. Collaborate with the development team to set up or configure the software platform as per customers’ requirements. Serve as an internal advocate for the client, helping to drive support and achieve their business objectives.
SmartKarrot
MARCH 8, 2022
In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.
SmartKarrot
JUNE 10, 2022
Role: VP, Customer Success (Remote) Location: Remote, United States Organization: Sales Talent Agency, Inc. As a VP of Customer Success, you will be responsible for driving success outcomes across the entire customer journey; including implementation, support, operations, and renewals.
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