Remove Communication Remove CRM Remove Customer Knowledge Remove eCommerce
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What is Customer Retention? 8 Best Strategies [+Apps]

Tidio

Because 92% of customers will buy again if a brand offers “no-questions-asked,” easy returns. Many of your potential customers read your return policy before deciding to make a purchase, so a friendly policy will attract more repeat business. Best practices for eCommerce return policies: No urgency. Gather Customer Feedback.

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Customer support: Definition, importance & 10 key strategies

Zendesk

For Trust & Will, a company that helps families create customized wills and estate plans, customer support is a key driver of business and product decisions. Ask yourself: What do customer expectations for support look like in your particular industry? Integrate customer support and CRM platforms.