Zendesk

JUNE 30, 2022

Customer success is key to business success, especially for startups that depend on retention for meeting revenue goals. For startups with a well-oiled customer success team, the opportunities for growth are immense. If you’re a startup, you’re probably wondering when—and how—to formalize your customer success team.

Customer Success 97

Customer Success Interpersonal Skills Leadership Investors 97

Zendesk

APRIL 13, 2022

When reps are expected to meet impossible quotas while managing their paperwork, lead generation, lead qualification, and in-office communication, they burn out and fall behind. It’s tempting to pile it all on sales reps because onboarding new employees and investing in new support resources can be a pricey proposition.

Sales 52

Sales Software Software Interpersonal Skills 52

Arpedio

FEBRUARY 14, 2024

They are skilled negotiators and expert communicators, with the ability to identify opportunities, build relationships, and close deals. Closing deals, the final step in the sales process, requires finesse and negotiation skills. Account management focuses on building and maintaining relationships with existing clients.

Account Management 52

Account Management Management Sales Client Relationships 52

Miller Heiman Group

MAY 26, 2020

Our Customer Experience Best Practices Study revealed that organizations reporting the most successful customer experiences—ones that lead to greater customer loyalty and higher spending per customer—have four key characteristics in common: They have executives who walk the talk. Hiring the Right Talent.

Customer Experience 127

Customer Experience Interpersonal Skills Onboarding Performance Review 127

SmartKarrot

JANUARY 5, 2022

A community builder par excellence, Sue is passionate about helping individuals and businesses to evolve customer success into helping customers progress. ??Thanks Nils Vinje is an admired Customer Success Executive, Author, Speaker, and Consultant. She’s the Founder and CEO of Customer Bliss. Nils Vinje.

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23

SmartKarrot

DECEMBER 26, 2021

The significance of onboarding a customer experience operations manager is still an ongoing debate in the corporate world. Regardless of the industry you cater to, the market is customer centric. This is precisely why companies incorporate customer loyalty in their growth hacking strategies.

Customer Experience 11

Customer Experience Organization Interpersonal Skills Management 11

Zendesk

JUNE 15, 2023

The resume above notes how the applicant developed the training modules used to onboard new associates. Being in a senior position, you’ll also need to convey your ability to communicate with your direct reports and other senior leaders. Explain your work experience in detail, and highlight your transferable skills.

Retail 52

Retail Leadership Interpersonal Skills Software 52