Zendesk

JUNE 30, 2022

Customer success is key to business success, especially for startups that depend on retention for meeting revenue goals. For startups with a well-oiled customer success team, the opportunities for growth are immense. If you’re a startup, you’re probably wondering when—and how—to formalize your customer success team.

Customer Success 97

Customer Success Interpersonal Skills Leadership Investors 97

Miller Heiman Group

MAY 26, 2020

Our Customer Experience Best Practices Study revealed that organizations reporting the most successful customer experiences—ones that lead to greater customer loyalty and higher spending per customer—have four key characteristics in common: They have executives who walk the talk. Hiring the Right Talent.

Customer Experience 127

Customer Experience Interpersonal Skills Onboarding Performance Review 127

Zendesk

APRIL 13, 2022

It’s tempting to pile it all on sales reps because onboarding new employees and investing in new support resources can be a pricey proposition. Key skills and qualifications for a sales support executive include: Education in sales and marketing. At least three years of experience in sales and marketing.

Sales 52

Sales Software Software Interpersonal Skills 52

Arpedio

FEBRUARY 14, 2024

It is essential for account managers to have strong interpersonal skills and the ability to create and maintain trust with clients. They collaborate with sales teams to ensure a smooth transition from acquisition to onboarding, providing valuable insights and feedback.

Account Management 52

Account Management Management Sales Client Relationships 52

SmartKarrot

AUGUST 7, 2020

The director’s role is to ensure customers are successful using the product the company sells. It involves building the right team to train and onboard new customers and forming strategy to accomplish the team’s goals. Aligning and educating internal teams about the importance of customer success.

Customer Success 18

Customer Success Interpersonal Skills Customer Experience Facilitation 18

SmartKarrot

AUGUST 7, 2020

The director’s role is to ensure customers are successful using the product the company sells. It involves building the right team to train and onboard new customers and forming strategy to accomplish the team’s goals. Aligning and educating internal teams about the importance of customer success.

Customer Success 10

Customer Success Interpersonal Skills Customer Experience Facilitation 10

SmartKarrot

JANUARY 5, 2022

A community builder par excellence, Sue is passionate about helping individuals and businesses to evolve customer success into helping customers progress. ??Thanks Nils Vinje is an admired Customer Success Executive, Author, Speaker, and Consultant. She’s the Founder and CEO of Customer Bliss. Nils Vinje. Jeff Breunsbach.

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23