Communication Customer Life Cycle Sales Stakeholders 
SmartKarrot
MARCH 17, 2022
Responsible for reporting Churn and Downsell metrics to the VP of Customer Success. Interface with Sales and G&A to resolve contract issues, to obtain appropriate fees associated with additions or changes in service(s), and to ensure that clients are billed correctly. Drive Customer engagement, customer renewals, and increase NPS.
SmartKarrot
MARCH 22, 2022
Work cross-functionally with marketing, product, and sales teams to educate customers on new features and product releases. Gain a complete understanding of Feedly’s role in customers’ operations. Work closely with customers and the product team to translate customer needs into product features and enhancements.
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SmartKarrot
MAY 18, 2022
Build and maintain client relationships at all levels through frequent meetings, trade shows, and continuous communication. Acting as a point of escalation internally and externally should any challenges arise with customers and seeing those through to successful resolution. Identify and mitigate risk in customer accounts.
SmartKarrot
NOVEMBER 2, 2021
This includes configuring the platform to support their specific needs, onboarding and training customers to get their work done efficiently on the platform, and being a resource for users at all levels so they get the most out of their toolkit. Own the engagement and adoption strategy at all stages of the customer life cycle.
SmartKarrot
JUNE 24, 2021
Provide strategic management plans to oversee complex customer dynamics even under difficult circumstances. Oversee success and implement new projects and tools, create strategic plans to support sales activities. Develop cadence and drive adoption and engagement with customers.
SmartKarrot
JUNE 16, 2020
You will have to apply your knowledge in customer success best practices, user adoption, business metrics, and customer satisfaction while overseeing customer renewals and expansion. Ensure customer feedback is communicated internally to enable ongoing improvement of Spot products and services.
SmartKarrot
OCTOBER 6, 2022
The key responsibility of an account manager is to retain customers and work as an intermediary for the organization’s sales team. They are responsible for growing the company’s revenue by empowering its relations with an existing customer. To ensure that the customers are satisfied To improve customer retention.
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