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Understanding Sales Process, Methodology, and Competencies

Mike Kunkle

Competencies also include traits like curiosity, empathy, drive, and resilience, as well as skills like communication skills (especially questioning skills), relationship building, problem-solving ability, which is not illustrated in the example in the above chart. These organizations are just combining them.

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65 Essential Key Account Management Terms Explained: Key Account Management (KAM) Glossary

DemandFarm

Whether you’re new to Account Management or a seasoned KAM professional, this glossary can help you improve your knowledge of account management & strategic selling strategies and build stronger relationships with your most important customers.