SmartKarrot

JULY 5, 2022

Role: Director of Customer Success Location: Boulder, CO, US Organization: Floify As a Director of Customer Success, you will build, develop & maintain C-level and senior-level customer relationships for enterprise-level clients and ensure the renewal of key accounts.

Customer Success 19

Customer Success Retail Negotiation Facilitation 19

Nutshell

MARCH 19, 2024

Faster onboarding: After building more efficient and effective processes, you’ll have a fine-tuned prospecting, qualifying, and lead nurturing system that makes it easy for new recruits to get up to speed. The ideal solution is using powerful customer relationship management (CRM) software to organize and manage your customer data.

CRM 71

CRM Sales Software Software 71

SmartKarrot

JUNE 3, 2021

Role: VP of Customer Experience Location: New York, United States Organization: Airtame As a VP of Customer Experience, you will hire, engage and retain top talent for the Customer Success, Technical Support, and Sales Engineering teams. Help foster company-wide culture of Customer Success.

Customer Success 10

Customer Success Customer Experience Customer Knowledge Stakeholders 10

SmartKarrot

APRIL 22, 2021

Customer Success as a function is highly misunderstood. The recurring models and customer management requires a skill set that will help reduce customer churn. However, the role has changed with every company almost hiring a Customer Success Manager. The three objectives of customer success are-.

Profitability 10

Profitability Customer Success Onboarding Customer Knowledge 10

Zendesk

OCTOBER 20, 2023

When you make sure customers have what they need to succeed, you also win as a business. Customer success is comprised of four main pillars: building strong customer relationships, putting the customer first, providing value at every opportunity, and acting as the voice of the customer.

Customer Success 52

Customer Success Onboarding Software Software 52

SmartKarrot

AUGUST 5, 2022

Online automated CS playbooks are a crucial part of a successful customer success strategy, but only if they are laser-focused on helping customers realize measurable value. . Definition of customer success playbook. So, let us get started.

Onboarding 10

Onboarding Customer Success Customer Experience Software 10

Tidio

FEBRUARY 26, 2021

Add self-service portals like a knowledge base as an extra support option. Investing in multiple customer service channels is essential for a positive first customer experience: Seven Types of Customer Service. Easy product returns should be a core part of your customer retention plan. Quite the contrary–.

eCommerce 52

eCommerce Acquisition Communication Retail 52