Customer Experience Cybersecurity Finance Internet 
SmartKarrot
NOVEMBER 20, 2020
Here are enlisted top 10 customer relationship management trends to watch out for 2021. The Internet of Things takes no backseat . Now that IoT joins hands with CRM, a company can easily identify potential threats and performance defects raised from the customer satisfaction quotient. Hail the Customer Self-Service .
Hubspot Sales
OCTOBER 1, 2021
From smart home devices to wearable health monitors and cybersecurity scanners, there are expected to be more than 64 billion IoT devices worldwide by 2025, says TechJury. Improving customer experience is the area where most enterprises are using data generated from IoT solutions. Accessible customer data across departments.
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