SmartKarrot

JUNE 12, 2023

Apply here: [link] Role: Customer Success Consultant Location: London, England, United Kingdom Organization: ClickJobs.io As a Customer Success Consultant, you’ll Facilitate user adoption and change management throughout the customer life cycle.

Customer Success 19

Customer Success Co-Creation Customer Life Cycle Stakeholders 19

SmartKarrot

MAY 18, 2022

Acting as a point of escalation internally and externally should any challenges arise with customers and seeing those through to successful resolution. Contributing to the EMEA CS Leadership team, helping us maintain a cohesive team who delivers the best-in-class results. Identify and mitigate risk in customer accounts.

Customer Success 19

Customer Success Customer Life Cycle Account Planning Client Relationships 19

SmartKarrot

NOVEMBER 2, 2021

This includes configuring the platform to support their specific needs, onboarding and training customers to get their work done efficiently on the platform, and being a resource for users at all levels so they get the most out of their toolkit. Implement KPIs to measure performance and report regularly on this to senior leadership.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Customer Experience 19

SmartKarrot

JUNE 25, 2021

Drive continuous improvement programs and processes to meet customer satisfaction, develop new services opportunities. Passion for developing teams and providing leadership to both formal and indirect reports. Partner with the CS leaders to recruit, develop, and train their teams.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Leadership 10

SmartKarrot

JUNE 24, 2021

Work with Customer Success Manager to fully represent the voice of the customer – identify and convey customer feedback and use cases. Work with Thentia’s leadership to identify trends and uncover opportunities for new or improved successful engagements, customer training offerings and product feedback.

Customer Success 10

Customer Success Customer Life Cycle Value Proposition Onboarding 10

SmartKarrot

FEBRUARY 4, 2021

Drive and continuous improvement of customer referenceability, experience and health. Define and develop metrics and dashboards to provide visibility and actionable insights to internal teams and leadership. Identify existing customers within assigned segments and manage upsell activities to meet sales targets.

Customer Success 10

Customer Success Logistics Customer Life Cycle Onboarding 10

SmartKarrot

MARCH 8, 2022

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. An alumna of Yale and Stanford, Allison has contributed to the Customer Success industry as the COO of Gainsight, a prominent customer success company, and a 1B USD unicorn. Anika Zubair. Annette Franz. Donna Weber.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21