Red Star Kim

NOVEMBER 13, 2023

It was good to meet the private client lawyers – some recently promoted to head of department – for a workshop on “ Managing and growing your private client practice” earlier this month. An important assessment that I use a lot is for Emotional Intelligence (EQ). Who is your customer? What does your customer value?

Business Planning 147

Business Planning Emotional Intelligence Marketing Management 147

SmartKarrot

JANUARY 1, 2024

Challenges in Orchestration and Skill Development As the discussion progressed, the panelists acknowledged the challenges in orchestrating the customer success function. The need for individuals with a blend of technology skills and emotional intelligence poses a unique challenge in finding suitable talent.

Customer Success 8

Customer Success Emotional Intelligence Onboarding Organization 8

SmartKarrot

JANUARY 1, 2024

Challenges in Orchestration and Skill Development As the discussion progressed, the panelists acknowledged the challenges in orchestrating the customer success function. The need for individuals with a blend of technology skills and emotional intelligence poses a unique challenge in finding suitable talent.

Customer Success 8

Customer Success Emotional Intelligence Onboarding Organization 8