SmartKarrot
NOVEMBER 16, 2022
Analyze service market potential, with full focus on installed base (IB), and ensure active customer success management is executed with maximal upsell/X-sell. Ensure from a process perspective that the customer feels there is a continuum, a smooth handover from Sales to CSM & to Services Operations. Apply here: [link].
SmartKarrot
JUNE 15, 2021
Apply here: [link] Role: Director, Customer Success Location: New York, NY, US Organization: Ogury As a Director, Customer Success, you will lead a team of CSMs & coach them across the full sales cycle, maximizing their customer service, performance, and revenue opportunities.
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SmartKarrot
JULY 15, 2021
Building intradepartmental processes that improve efficiency and customer value. Managing Customer Success Team Leads, conducting weekly 1:1s, performance reviews, and compensation conversations with all members of the CS team. Ensuring that the CS team maintains target KPIs, including NPS and revenue renewal rate.
SmartKarrot
JUNE 2, 2021
Coach team to achieve company and business unit goals and objectives, while supporting its vision and values, conducting and completing performance reviews in alignment with corporate strategy. Partner across internal teams to ensure that each customer’s need is met.
SmartKarrot
JULY 6, 2021
Role: Director, Customer Success Location: New York, NY, US Organization: Ogury As a Director of Customer Success, you will lead a team of CSMs & coach them across the full sales cycle, maximizing their customer service, performance, and revenue opportunities. Supporting the field-based new business sales team.
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