SmartKarrot

NOVEMBER 16, 2022

Analyze service market potential, with full focus on installed base (IB), and ensure active customer success management is executed with maximal upsell/X-sell. Ensure from a process perspective that the customer feels there is a continuum, a smooth handover from Sales to CSM & to Services Operations. Apply here: [link].

Customer Success 19

Customer Success Client Relationships Profitability Performance Review 19

SmartKarrot

JUNE 15, 2021

Apply here: [link] Role: Director, Customer Success Location: New York, NY, US Organization: Ogury As a Director, Customer Success, you will lead a team of CSMs & coach them across the full sales cycle, maximizing their customer service, performance, and revenue opportunities.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

SmartKarrot

JULY 15, 2021

Building intradepartmental processes that improve efficiency and customer value. Managing Customer Success Team Leads, conducting weekly 1:1s, performance reviews, and compensation conversations with all members of the CS team. Ensuring that the CS team maintains target KPIs, including NPS and revenue renewal rate.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Performance Review 10