Telephone skills for lawyers and accountants – Confidentiality, client experience, accents and gatekeepers
Red Star Kim
APRIL 24, 2023
Telephone Confidentiality Some forms of communication are known to be confidential – for example: email (assuming good cybersecurity) and WhatsApp (encryption). Surveyed a variety of accountants and other financial service businesses and revealed they now receive 31% more calls. This can be of equal importance for consumer (e.g.
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