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7 Key C-Suite Roles in a Truly Customer-Centric Executive Team?

SmartKarrot

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. The first thing to do is create an exemplary plan with a visionary leadership that will channelise teams to focus on customers. It is considered the only way to provide a positive customer experience and improve customer loyalty.

article thumbnail

7 Key C-Suite Roles in a Truly Customer-Centric Executive Team?

SmartKarrot

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. The first thing to do is create an exemplary plan with a visionary leadership that will channelise teams to focus on customers. It is considered the only way to provide a positive customer experience and improve customer loyalty.