What is customer satisfaction score? (+ how to measure CSAT)
Zendesk
MAY 17, 2022
According to The State of Digital Customer Experience , CSAT is the top metric companies use to measure digital CX improvement. You can send CSAT surveys to your customers at any point during their journey, but the three most common touchpoints are: after a support interaction, after a purchase, and after onboarding. Here’s why.
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