Customer Think

JULY 29, 2023

The B2B customer base has shifted dramatically in just a few short years. While brand loyalty and high switching costs used to be reliable drivers of B2B customer retention, it doesn’t hold the same weight for today’s generation of tech-savvy, agile customers.

Supply Chain 98

Supply Chain B2B Organization 98

Customer Think

JULY 29, 2023

In last week’s post, I wrote about the importance of employee onboarding. No surprise that it’s critically important to success that employees are properly integrated into the organization from the outset. It should be no surprise, then, that it’s equa.

Onboarding 52

Onboarding Organization 52

Customer Think

JULY 29, 2023

The economy is having profound effects on the sales industry. Research presents a sobering snapshot of the current US work landscape, revealing employed Americans face various professional challenges, including burnout, quiet promotions, layoffs, stagnant pay and general dissatisfaction in current roles.

Sales 52

Sales Organization 52

Customer Think

JULY 29, 2023

The only constant in life is change. And the only certainty in business is uncertainty. This is truer than ever now, as companies deal with increasing unpredictability on practically every front. They’re navigating economic challenges, digital disruptions and ever-shifting consumer preferences.

Customer Experience 52

Customer Experience Digitalization 52

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Customer Think

JULY 29, 2023

Introduction: In the ever-evolving landscape of business and human interactions, understanding the nuances of Human Experience (HX) has become paramount. In this blog, we delve into the taxonomy of HX, comprising transactions, interactions, services, and experiences, and explore how this framework applies to both Customer Experience (CX) and Employee Experience (EX).

Customer Experience 52

Customer Experience 52