Sat.Oct 14, 2023

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The time of "growth at all costs" is over

SBI Growth

Even with a promising outlook in sales pipelines for the coming year, many CEOs still feel the need to err on the side of caution and stay focused on EBITDA rather than pursue growth more aggressively. This seemed to be the general consensus among participants at SBI’s latest CEO Growth Forum.

Sales 77
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Survey Fraud: The CX Industry’s Dirty Little Secret

Customer Think

Today thousands of surveys are being sent out, completed, tabulated, analyzed, and being put into presentations and on dashboards. Recommendations are being made. Executives are making decisions. Products are being green lighted or cancelled. Franchise agreements are being reviewed. People are being hired or fired. Lives are being affected.

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Halloween Edition: The Phantom Threat to Your Sales, Protecting Cold Calling from Extinction in a New Digital Age

Customer Think

Photo by Thirdman The fear of the impending digital and technological takeover is on everyone’s mind.