Sandler Training

MARCH 17, 2022

Here are some of the key questions we coach salespeople to be prepared to ask in the initial phases of a conversation with a prospect. The post 15 Powerful Questions Salespeople Can Ask “Before We Get Started” appeared first on Sandler Training.

Sales 101

Sales 101

Groove HQ

MARCH 17, 2022

Curious about how to increase customer loyalty for your business? We cover the value, how to do it, how to measure it, and examples of loyalty programs sure to win over hearts and minds! The post Increasing Customer Loyalty: How to Do It & Loyalty Program Examples appeared first on Groove Blog.

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Strategic Communications

MARCH 17, 2022

I have been interested in remote work for a number of years. Working in corporate communications while also doing freelance writing for a number of years when a company I was working for was going through a merger and planning to relocate its headquarters I thought: “why couldn’t I work for them—or some other company—remotely?” And as I often did back then when I was wondering about something, I decided to write about it.

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Remote Working Publishing Communication Construction 52

Groove HQ

MARCH 17, 2022

They're out there. Angry customers. And we've got solid tips to help you manage the situation. The post Dealing with Angry and Difficult Customers as a Customer Support Agent appeared first on Groove Blog.

Management 57

Management 57

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Strategic Planning and Management Insights

MARCH 17, 2022

Today I want to talk to you about organizational culture. What is it? What are some best practices for driving it forward? And what are some practical examples of what it looks like out in the wild.

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CMOE

MARCH 17, 2022

There’s an art to conveying opportunities, issues, and changes to your workforce—it requires strategic and proactive communication. Communicating strategically and proactively might seem like obvious leadership skills, but research disagrees—not enough leaders understand what good communication is, nor do they know how to execute it: In a survey of 1,000 employees, 91 percent expressed their leaders lack good communication skills.

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Communication Leadership Prioritization Organization 52

KAM With Passion

MARCH 17, 2022

This post is the first one of a series aimed at exploring how best-in-class organisations structure their approach to acquire, retain and grow customers. I invite you to read the whole post and then to download the 3 Complementary Capabilitie s one-pager that summarises the thinking behind this post with a single graphic. Introduction: When KAM is the wrong answer to a real problem.

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Key Account Management Account Management Co-Creation Global Accounts 130

SmartKarrot

MARCH 17, 2022

B2B businesses need to reward their loyal clients frequently. While B2C loyalty programs are quite popular, B2B SaaS companies have to keep certain best practices in mind. B2B companies need to focus on driving revenue and sales while incentivizing existing loyal customers. As per a report by Forrester , by 2023 B2B businesses in the US is expected to contribute up to $1.8 trillion.

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B2B B2C Customer Experience Customer Success 10

Zendesk

MARCH 17, 2022

Henry Ford once said , “It’s not the employer who pays the wages. Employers only handle the money. It’s the customer who pays the wages.” There’s a reason this business revolutionary is still quoted—he was absolutely right. And ignoring his wisdom can prove disastrous. Building strong customer relations will certainly help contribute to a company’s success, but in today’s customer-centric market, it’s a critical focus area.

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Customer Experience Software Software Advertising 98

Zendesk

MARCH 17, 2022

As much as we’d all like a Magic 8-Ball that can tell us the best sales strategy to use for every client, companies need to rely on numbers instead. While metrics can’t predict the future, they’re the best way to inform companies of what their next steps should be. One of the most useful sales metrics is ACV. It often goes under the radar, but it’s a crucial measurement that helps businesses decide where to direct their focus at any given time.

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Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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