Customer Think
FEBRUARY 4, 2024
Employee experience. Employee engagement. Employee retention. Candidate experience. I’ve written many times about those topics in the past. Your employees should be your top priority, your hottest topic – right now. (Actually, always. Employees should always be more first.
Sales Gravy
FEBRUARY 4, 2024
On this episode of the Sales Gravy podcast Jeb Blount and Carole Mahoney, author of the hit new book Buyer First, underscore the importance of putting buyers first and aligning with the buyer's journey. They dive into the power of empathy, the art of listening, and innovative ways of selling that prioritize the buyer's needs and experiences to increase closing ratios.
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Customer Think
FEBRUARY 4, 2024
What is Customer Experience ROI? This is a question with a hundred different answers, inaccurately. It’s not that complicated, but CX ROI advice is typically based on: — Inside-out viewpoints rather than outside-in perspectives. — A portion of customer experience management (selling, referrals, service, etc.).
Hubspot Sales
FEBRUARY 4, 2024
If you’ve worked in the food service industry – or read Anthony Bourdain’s Kitchen Confidential – you know restaurant work ain’t for the faint-hearted. The average employee turnover rate for the industry was a whopping 79.6% over the last decade. And 58% of workers at restaurants, bars, and hotels are planning to quit before the end of the year, per Restaurant Business.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Customer Think
FEBRUARY 4, 2024
Do you want to learn how to create blog posts that resonate with your customers? If so, you’re in the right place! Blogging is one of the best ways to improve brand awareness, build customer loyalty, and win over new visitors.
Customer Think
FEBRUARY 4, 2024
Premise: I came across this reel on Instagram and loved the story and wanted to share it with you all. You can watch the reel here. While the story itself is better told by Dr.
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
Customer Think
FEBRUARY 4, 2024
How Hard is it to Develop a Mobile App? In today’s digital age, having a mobile app for your business can greatly enhance your visibility, engagement, and revenue. However, many entrepreneurs and businesses often wonder how difficult it is to develop a mobile app.
Customer Think
FEBRUARY 4, 2024
Image by Gerd Altmann from Pixabay Throughout my career in the contact center, I’ve had a love-hate relationship with quality assurance (QA).
Customer Think
FEBRUARY 4, 2024
“We’d have happier customers if the sales team didn’t overpromise.” “Our customers would be more loyal if our service team was more responsive.” “Our systems don’t talk to each other. We need IT to fix our customer experience issues.” Alas, we’ve all seen how organization silos create friction and lead to customer experience breakdowns.
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