Fri.Sep 15, 2023

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Stop Fire Fighting: How to Be a Proactive Account Manager

Account Manager Tips

Trapped in reactive account management? Get tips to be proactive and transform client relationships, unlock sales opportunities and gain strategic partner status.

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The Best 10 CRM Software for Small Business

Hubspot Sales

As a small business owner, you toggle between marketing, sales, operations, and customer service daily — and sometimes within the same hour. To serve your customers without dropping the ball, you need a tool to help you track and manage all of your relationships. What you need is customer relationship management (CRM) software. If you think a CRM is an expensive tool only for large businesses, think again.


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Software for Industrial Companies: What’s in Your Tech Stack?


As technology has evolved over the years, so has the business world. In fact, business practices are often propelled by specific digital tools. For that reason, you may be looking to gather some of those tools together for your own company. The question, though, is this: Which tools should you use? There are a lot of business tools out there, but you don’t want to spend more on those tools than you have to.

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6 Transformative Local Government Initiatives Supported by ARPA Funds


In March 2021, the American Rescue Plan Act (ARPA) was signed into law, representing a historic effort by the U.S. government to provide relief and support during the COVID-19 pandemic. $350 billion in funding for state and local governments was released—$130 billion of these numbers going to local governments specifically. These funds were released to help improve infrastructure and lend assistance to small businesses, hard-hit industries, and households following the negative economic impacts

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Open Workshop: October 16-18, 2023


We have an * OPEN * Corporate Storytelling Workshop scheduled in Minneapolis, MN. Space is limited. Click here for more details: OPEN CLASS. Or, please forward it to anyone who needs to become a Corporate Storyteller. To hear about how Corporate Storytelling helps, check out our Customer Stories page here: LINK.

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The next big Zendesk AI drop: A leap into the future of customer and employee experience


Over the last year, the impact of AI on customer service has been massive. Many customer experience applications and workflows can be optimized with AI–but not all AI solutions are tailored to customer experience. What makes Zendesk AI different Zendesk AI is built for customer experience, part and parcel of our CX solution both overtly–in our bots and customer-facing applications–and under the hood, automating workflows to save time for agents and create more personalized customer experiences.