email-tone-it-can-be-louder-than-words 
The Center for Sales Strategy
APRIL 28, 2020
However, we still need to be aware of the tone we are using, which in writing can be more complicated than spoken words (because our brain fills in the gaps when we lack information). Communication that we had in person tends to shift to digital and allows us to stay connected no matter where we are co-located.
Nutshell
NOVEMBER 26, 2020
Now more than ever. Simple acknowledgments like “hey, I’m sorry, we’re goin’ through the same stuff” got us so much further in building relationships than any formal, professional-sounding communication ever could have. So what can brands do to earn their audiences’ trust in this unprecedented digital age? Austin Psychas.
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