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Sales Skill-Sets vs Sales Tool-Sets

SBI

MARCH 19, 2013

Hard skills include such things as effective cold-calling, presentation skills, overcoming objections, skillful questioning, getting past the gate-keeper, negotiation skills, how to sell value, qualifying prospects, and closing techniques. Sales Skill-Sets. Prioritize activities based on prospect behavior.

Interpersonal Skills 50
Interpersonal Skills Sales Emotional Intelligence Decision-making 50
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The most important customer service skills for 2021

Zendesk

APRIL 26, 2021

Multitasking, prioritizing, and managing your energy are important skills for working efficiently. Part of that requires interpersonal skills and emotional intelligence. Efficiency. In a pivot-quickly world, agents must be efficient. Relationship building.

Interpersonal Skills 98
Interpersonal Skills Software Software Remote Working 98
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