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How to Recruit Like a Human

Help Scout

At Help Scout, we have always prioritized in-house recruiting. While certainly many talented recruiters worked their way up through years of experience, it’s not the only pathway. The most essential tools in a recruiter’s toolbelt are emotional intelligence and great writing. Where do I sign up?! Cheers, Leah.

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20 team-building activities to get remote teams through 2021

Zendesk

When the COVID-19 pandemic hit, companies were forced to adapt by starting a remote-work experiment. But for some, this new way of working is here to stay. PwC’s Remote Work Survey found that 83 percent of businesses think working remotely has been successful for their organizations.

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The most important customer service skills for 2021

Zendesk

Working across channels. Remote work skills. Multitasking, prioritizing, and managing your energy are important skills for working efficiently. But the onus is also on the business to arm agents with the right tools to work smarter. Part of that requires interpersonal skills and emotional intelligence.