Nutshell

JUNE 12, 2020

Promoting a sales manager internally is tricky, but hiring an outsider might be even trickier. Promoting a top-performing sales rep to the position of team manager may seem like a no-brainer, but a great sales rep doesn’t automatically make an effective manager. Effective managers enable effective teams.

Interpersonal Skills 98

Interpersonal Skills Management Decision-making Sales 98

Miller Heiman Group

MAY 26, 2020

We found that half of the Leaders felt that they were doing an effective job in people management, compared to a fifth of Laggard organizations. For service teams, ideal candidates will have two skill sets: technical expertise and interpersonal skills. Developing Service Reps’ Knowledge and Skills.

Customer Experience 127

Customer Experience Interpersonal Skills Onboarding Performance Review 127

Account Management Skills

APRIL 27, 2021

This episode’s for you if you’re interested in managing other people. Maybe you’re in an account manager role now and you’re thinking that the next step up for you is going to be an account director role, where you’re going to be responsible for a team. So it’s a skill that I think’s missing.

Account Management 52

Account Management Management Decision-making Leadership 52