Customer Think

FEBRUARY 16, 2024

Podcast Today’s interview is with Joe Tyrrell, CEO of Medallia. Joe joins me today to talk about why brands must consider EX in their journey to CX success, his view on the impact Generative AI is having on the world of experience and where he thinks it is heading, personalization and the big challenges that organizations […]

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Organization Customer Experience 45

Freshworks

JANUARY 19, 2021

Given this, you might wonder why we’re doing this. . Join us for this exclusive panel discussion, featuring some of the best minds in retail from brands like Paypal, Medallia, and Lateshipment. But that’s not stopping people from looking into the crystal ball. Curious to know more about the state of retail in 2021?

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Retail Digitalization Customer Experience Decision-making 52

SmartKarrot

JANUARY 5, 2022

He’s also co-authored two books on Customer Success: “Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue”, and “The Customer Success Economy: Why Every Aspect of Your Business Model Needs A Paradigm Shift.”. Maranda Dziekonski. Shreesha Ramdas.

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Customer Success Co-Creation Investors Emotional Intelligence 23