Millennials vs. Gen Z: How their customer service expectations compare
Zendesk
APRIL 2, 2021
As a 2015 article in The New York Times put it: “Millennials, after all, were raised during the boom times and relative peace of the 1990s, only to see their sunny world dashed by the September 11 attacks and two economic crashes, in 2000 and 2008. Gen Z customers value the ability to solve issues on their own.
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