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An agency leader’s guide to account management, with David C Baker

Account Management Skills

We discussed everything to do with account management, including why David thinks the account management role is the most difficult role in the whole agency. I hope you come away with lots of new ideas about the account management role. Baker , who is a legend in the agency world.

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Kainos, Revenue Growth & Net Revenue Retention

Deep Insight

Net Revenue Retention is not yet a commonly-used financial term in business even though it is a well-known term in Software as a Service (SaaS) companies. Brendan joined the company as a trainee software engineer from Ulster University in 1989. In 2001, he took over as CEO. NRR Explained. From Campus Company To FTSE 250 Star.