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Book review: Coaching skills: A handbook by Jenny Rogers

Red Star Kim

JUNE 20, 2022

It was first published in 2004 and this second edition is from 2008. And considers difficulties with the organization’s goals in executive coaching (suggested solution is to arrange a three cornered meeting with the client’s boss. She then considers whether the client is coachable. Coaching clients through change.

Client Relationships 130
Client Relationships Facilitation Brainstorming Meetings 130
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3 CRM Models and How They Improve Customer Profitability

Insightly

NOVEMBER 1, 2022

Increase customer lifetime value (CLV): CRM models can help you increase CLV across every client relationship. The Peppers & Rogers Group established the IDIC CRM model in 2004. This is your opportunity to demonstrate to customers that you care about their needs and understand how to meet them. IDIC CRM Model.

Profitability 52
Profitability CRM Value Proposition Customer Experience 52
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