Red Star Kim

NOVEMBER 13, 2023

EQ covers a lot of the important abilities people need to support good communications and relationships. Who is your customer? What does your customer value? However, I do use a number of assessment tools in my coaching and development work. An important assessment that I use a lot is for Emotional Intelligence (EQ).

Business Planning 147

Business Planning Emotional Intelligence Marketing Management 147

Planview

MARCH 3, 2017

Editor’s note: the following article is a guest post by Shay Namdarian, GM of Customer Strategy at Collective Campus. It is no coincidence that the most innovative brands in the world are also leading the way in customer experience. Repeat customers are provided with surprise shipping upgrades.

Customer Experience 45

Customer Experience Innovation Retail Publishing 45

Planview

MARCH 3, 2017

Editor’s note: the following article is a guest post by Shay Namdarian, GM of Customer Strategy at Collective Campus. It is no coincidence that the most innovative brands in the world are also leading the way in customer experience. Repeat customers are provided with surprise shipping upgrades.

Customer Experience 40

Customer Experience Innovation Retail Publishing 40