Red Star Kim

NOVEMBER 13, 2023

EQ covers a lot of the important abilities people need to support good communications and relationships. Who is your customer? What does your customer value? However, I do use a number of assessment tools in my coaching and development work. An important assessment that I use a lot is for Emotional Intelligence (EQ).

Business Planning 147

Business Planning Emotional Intelligence Marketing Management 147

Planview

MARCH 3, 2017

To thrive in this era of rapid disruption, other organizations also need to invest and focus on the customer journey. The study found that in 2010 only 36% of companies expected to compete mostly on customer experience, whereas in 2016 that percentage increased to a staggering 89%. Let’s take the iPhone as an example.

Customer Experience 45

Customer Experience Innovation Retail Publishing 45

Planview

MARCH 3, 2017

To thrive in this era of rapid disruption, other organizations also need to invest and focus on the customer journey. The study found that in 2010 only 36% of companies expected to compete mostly on customer experience, whereas in 2016 that percentage increased to a staggering 89%. Let’s take the iPhone as an example.

Customer Experience 40

Customer Experience Innovation Retail Publishing 40