Why Your Organisation Needs A Customer Crisis Plan
Jermaine Edwards
APRIL 3, 2020
Every customer looks safe until it’s put under pressure. Many organisations saw this in 2008, 2011 and now 2020. Thousands of good companies like yours lose great customers every day. According to a 2019 study of some 4,515 crises by PWC , preparedness gives an organisation the advantage. 90% of the time they say….
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