Referrer Management Strategies – Rationale and Challenges
Red Star Kim
JANUARY 5, 2023
Research indicates that most firms generate 80% of their fees and profits from 20% of their clients. CRM systems used : Hubspot, Clio, LawWare, Integrated with finance system. Referrer management – Referrals management (kimtasso.com) March 2013 (6Rs approach). Observe the Pareto principle. 80% 20%-50%.
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