Telephone skills for lawyers and accountants – Confidentiality, client experience, accents and gatekeepers
Red Star Kim
APRIL 24, 2023
Telephone Confidentiality Some forms of communication are known to be confidential – for example: email (assuming good cybersecurity) and WhatsApp (encryption). Only 21% of clients report a high-quality ongoing dialogue with their main partner outside of a matter-related discussion. This can be of equal importance for consumer (e.g.
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