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Millennials vs. Gen Z: How their customer service expectations compare

Zendesk

In 2019, Millennials officially passed Baby Boomers as America’s largest adult generation. But Gen Z members are the true digital natives, having grown up with smartphones in their hands. Gen Z customers value the ability to solve issues on their own. Self-service goes hand-in-hand with artificial intelligence.

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News: @ClearSlide Delivers Data-Centered Email Outreach and Improved Content Feedback

SBI

San Francisco, December 4, 2019 — ClearSlide introduces its Winter 2020 update offering users powerful tools for data-driven email outreach and support for real-time collaboration and feedback to build more effective content strategies. Optimize your outreach efforts with artificial intelligence (AI). in Canada, the U.S.

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SalesTech News: @Brainshark Unveils READY20 – the Only Sales Enablement Event Dedicated to Furthering Sales Readiness

SBI

With READY20, we look forward to exploring new pathways to a highly competent and confident sales force, and sharing success strategies from industry experts, our customers, and our own 20+ years of helping organizations improve sales effectiveness. January 14, 2019 — Brainshark , Inc., Greg Flynn, CEO Brainshark. WALTHAM, Mass.

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Brainshark Acquires Rekener to Deliver Industry’s Only Data-Driven Sales Readiness Platform

SBI

December 4, 2019 — Brainshark, Inc., The acquisition is the latest example of Brainshark’s innovative approach to addressing sales productivity challenges, which includes the 2018 release of Machine Analysis, the company’s acclaimed artificial intelligence (AI)-powered feedback and scoring engine for video coaching.

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Seismic Acquires Percolate to Create Exceptional Content Experiences at Every Point in the Customer Journey

SBI

Percolate will be essential in helping Seismic widen our industry lead in enabling marketers do so in one-to-one customer interactions while also expanding our combined capabilities into all content initiatives and distribution channels. San Diego, CA and New York, NY (November 5, 2019) –. Doug Winter, Seismic co-founder and CEO.