Employee experience: internal help desks and the future of work
Zendesk
MARCH 4, 2021
To be digital first and virtual, we have to evolve our mindsets, behaviors and simplify how we approach our work. At peak volatility in 2020, HR help desks saw 11% more fluctuation in employee support request volume compared to 2019. Embrace and adapt to volatility. HR help desks are also managing more data overall.
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