Remove 2021 Remove Acquisition Remove Customer Success Remove Procurement
article thumbnail

Life After Key Account Management? What Happens Next?

Account Manager Tips

Focused on lead generation and account acquisition and growth. Customer Success. Customer success is focused on working proactively in partnership with customers to help them get more value out of your solutions over time. check out Grow Gain Retain Customer Success Community) Change industries.

article thumbnail

The importance of follow-up in sales

PandaDoc

According to Xant’s Sales Development Survey 2021 report, 81% of sales professionals make five or fewer follow-up attempts in response to inbound sales leads. Granted, new business is always welcome, but standard sales training doesn’t always emphasize the fact that customer retention is much cheaper for businesses than customer acquisition.

Sales 52