Remove 2021 Remove Communication Remove Interpersonal Skills Remove Remote Working
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Soft skills revisited – with a leadership perspective

Red Star Kim

So, it seemed appropriate to revisit the topic in the light of recent developments – the return to office working, the accelerating digital revolution, the escalating war for talent and the myriad other challenges facing the profession – all of which place huge demands on leaders. New soft skills for remote working.

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Coaching and Consulting – People and Problem-Solving skills

Red Star Kim

Coaching qualifications are explored here: Coaching and consulting skills for M&BD workshop (November 2021) (kimtasso.com). It’s worth touching on some related skills : Facilitating Essentially, facilitation is about making communication, interaction, collaboration or learning easier.

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The most important customer service skills for 2021

Zendesk

Working across channels. Communication skills. Remote work skills. Customer service software skills. “In 2021, we will see customers expecting companies to continue to be more empathic and flexible than they’ve been in the past.” Communication skills. Data centricity.