Zendesk

APRIL 26, 2021

Working across channels. Communication skills. Remote work skills. Customer service software skills. If there’s one thing the pandemic taught us, it’s that empathy is an essential skill for support professionals— it’s even more valuable than customer service experience. Remote work skills.

Interpersonal Skills 98

Interpersonal Skills Software Software Remote Working 98

Red Star Kim

NOVEMBER 8, 2022

So, it seemed appropriate to revisit the topic in the light of recent developments – the return to office working, the accelerating digital revolution, the escalating war for talent and the myriad other challenges facing the profession – all of which place huge demands on leaders. New soft skills for remote working.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

Red Star Kim

FEBRUARY 15, 2024

Coaching qualifications are explored here: Coaching and consulting skills for M&BD workshop (November 2021) (kimtasso.com). These changes are partly as a result of Covid and the move to remote working but also due to economic changes, digital transformation and emerging technologies.

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130