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Customer service definition, skills, and important principles for 2021

Zendesk

And the surge to online has put the spotlight on customer service, with half of customers surveyed in our 2021 Trends Report reporting that CX is more important to them now compared to a year ago. Technical skills are important, but soft skills matter, too. Interpersonal skills. Collaboration skills.

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Selling challenges in professional services: Sales processes and skills

Red Star Kim

0% Focus/targeting 0% Awareness/interpersonal skills 33% Sales process/methodology 67% Discipline and motivation What do you use to help fee-earners research sales prospects?

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Coaching and Consulting – People and Problem-Solving skills

Red Star Kim

Coaching qualifications are explored here: Coaching and consulting skills for M&BD workshop (November 2021) (kimtasso.com). There are various levels of formal coaching training – certificates, diplomas and Masters degree qualifications.

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Proactive marketing and business development executives – CRM, internal engagement and career insights

Red Star Kim

56% Marketing and business development planning 28% Awareness raising 11% Developing existing relationships 6% Winning new business 0% Lead generation Which topics are your three highest priorities for learning?

CRM 130
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Future Marketing/BD Manager – Build your personal brand and increase your strategic contribution (December 2022)

Red Star Kim

Develop both hard (technical) and soft (interpersonal) skills. Further coaching resources: Soft skills: Introduction to coaching – Three frameworks (kimtasso.com). Coaching and consulting skills for M&BD workshop (November 2021) (kimtasso.com). Delegate aims. Network with peers. Increase confidence.

Marketing 130
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Book review – Can we start again? The patterns of NLP applied to business interactions by Daryll Scott

Red Star Kim

– Kim Tasso July 2012 Conversation skills book review 3: Conversational intelligence (kimtasso.com) May 2023 An introduction to presentation skills – Easy as ABC (Video) (kimtasso.com) March 2022 Non-Verbal Communication (NVC) – the basics (Video) (kimtasso.com) August 2021 Dealing with resistance to change (kimtasso.com) March 2021 Book review: (..)

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Book review: Sales Mind – 48 tools to help you sell by Helen Kensett

Red Star Kim

You can think of the ideal sales journey as shaped like a shark’s teeth with highs and lows along the process (success, setback, recover, learn, proceed) “ Some sales and marketing focused organisations using observational technologies are placing far too much emphasis on this data, too concerned with the facts and not enough with learning from them (..)