Remove 2022 Remove Business Growth Remove Digital Transformation Remove Prioritization
article thumbnail

CRM in 2022: Key to Customer-Centricity in Business

SuperOffice

Here are my thoughts of what CRM industry is going to be all about in 2022. Just like a decade ago, Customer Relationship Management (CRM) in 2022 is set to be about customer-centricity. With the rise of CRM solutions, a quality system can work wonders for business profitability. Shared CRM systems for higher efficiency.

CRM 84
article thumbnail

10 Customer Retention Books CSMs Must Read in 2022

SmartKarrot

Here are the top 10 customer retention books for CRMs to read in 2022 –. Some of the topics discussed in the book include AI and ML techniques to help CRM, digital transformation for CRM, etc. Gold, the book provides valuable information for a subscription-based business. Like what you are reading? contact-form-7].