Zendesk

JANUARY 18, 2022

According to our 2022 Zendesk Customer Experience Trends report , the pandemic didn’t make customers more forgiving—if anything, they’re more discerning. What businesses do now, in the midst of uncertainty, is what sets the course for the future. The post 2022: The year of customer service-led growth appeared first on Zendesk.

Customer Experience 98

Customer Experience Leadership Business Growth Prioritization 98

SuperOffice

FEBRUARY 21, 2022

Here are my thoughts of what CRM industry is going to be all about in 2022. Just like a decade ago, Customer Relationship Management (CRM) in 2022 is set to be about customer-centricity. With the rise of CRM solutions, a quality system can work wonders for business profitability. Shared CRM systems for higher efficiency.

CRM 84

CRM Customer Experience Prioritization Decision-making 84

Insightly

AUGUST 3, 2022

What is the best monday.com alternative in 2022? If you’re looking for the perfect platform for your business in 2022, there’s no shortage of solutions. Since it aims at sole proprietors, the tool doesn’t offer much room for business growth. Why over 25,000 teams choose Insightly.

CRM 52

CRM Small Business Marketing Decision-making 52

Zendesk

SEPTEMBER 6, 2022

The service landscape may be stark, but we can’t stop making CX a priority and investing in areas where the impact can influence business growth. They’re drawn from the 2022 CX Accelerator report , which includes insights from nearly 5,000 customer service decision-makers around the world. These insights aren’t mine alone.

Decision-making 98

Decision-making Prioritization Business Growth Organization 98

Zendesk

JULY 13, 2022

— Morning Brew (@MorningBrew) July 5, 2022. Employee experience is important because your employees are the ones doing the work: They develop products and services, build customer relationships, solve business challenges, and support your back-office operations. — Nate Brown (@CustomerIsFirst) June 21, 2022.

Future of Work 98

Future of Work Onboarding Prioritization Insurance 98

Zendesk

FEBRUARY 9, 2023

While employees will always flow in and out of your business, prioritizing staff retention leads to improved service and morale. Whether you’re concerned with customer service or sales, retaining your top performers will pave the way for your business’s success. Sounds scary, right?

Transportation 52

Transportation B2C Prioritization Construction 52

Hubspot Sales

NOVEMBER 16, 2023

Ebsta and Pavilion recently shared in their 2023 B2B Sales Benchmark Report that: Win rates decreased by 15% in 2022 Average deal values dropped by 32% The length of sales cycles increased on average by 32% And that’s not all. RepVue reports that, over the last 12 months, the number of AEs who reported hitting their goals dropped to 39.5%.

CRM 78

CRM B2B Decision-making Business Growth 78