Planview

JUNE 23, 2022

What ways have customer expectations changed and increased? These were some of the core questions and themes that were explored at the TSIA World: Interact Conference , which was held on May 16-18, 2022 in Orlando, Florida. Are you connected to customer success to ensure adoption and retention?

Digital Transformation 52

Digital Transformation Digitalization Decision-making Leadership 52

Planview

AUGUST 16, 2022

A connected services organization is one in which systems, data, work, people, and customers are integrated and aligned, in order to establish a critical link in the organizational chain that joins customer and solution value. Enhanced Customer Experiences. Greater Profitability. Optimized Resource Management.

Organization 52

Organization Digital Transformation Profitability Customer Experience 52

Zendesk

OCTOBER 18, 2022

In the Zendesk Customer Experience Trends Report 2022 , 60 percent of companies stated that succeeding at wowing customers has improved their customer retention. Customer connection is also meaningful because it: Allows you to get to know customers on a more personal level. Builds customer trust.

Media 98

Media Prioritization Customer Value Customer Experience 98